Patient Voice

ABOUT

PV FM IS FOR ORGANISATIONS I IT IS AN ADVANCE CLOUD BASED SOLUTION, DEDICATED TO COLLECTING FEEDBACK FROM PATIENTS IN THE FORM OF NHS FRIENDS AND FAMILY TEST

PV FM for organisation is a cloud-based application which helps an organisation to collect all the feedback from the patients onto one platform whether this is done by SMS, e-mail, website, social media, paper and kiosk.

Organisations also receive feedback directly from patients using the national patient feedback portal of PATIENT VOICE and the PATIENT VOICE mobile application for patients.

PV FM uses the NHS Friends and Family Test as the template for patients to provide their feedback.

These multi-channels for feedback gives the organisation a great opportunity to improve patient engagement and patient satisfaction, and allows patients to become more active stakeholders in the goal of improving healthcare.

ORGANISATIONS using PATIENT VOICE FEEDBACK SYSTEM are supported by mobile applications

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KEY FEATURES

PV uses FFT Patient Voice uses NHS Friends and Family FFT template to obtain feedback from the patients. This gives the organisation live updates on the % recommended score and also helps the organisation to submit their monthly returns to NHS England. This saves administrative time and costs. The organisation FFT % Recommended Score and % Not recommended Score (based on the NHS England criteria) is updated after every survey response.
Multi-channel Feedback One platform to manage all your feedback from patients. Patient can use the Patient Voice portal as well the Patient Voice mobile application to send their feedback. When care organisations register on the PV platform, they are also given extra collection links to send out to patients using SMS or e-mail, or have links on their website and social media pages, use a link to submit the paper responses and use a tablet/Ipad using our kiosk application.
Customised User Dashboard Organisations can chose which users can access the feedback at an organisation level, branch level, department level and service level. For example for NHS Royal Trust, with three hospitals, wards and services, Patient Voice allows the organisation to have users accessing data based on which department, wards and care services the staff are running. This can also be done for Federations, GP Practices, Dental Practices and Clinics.
Pre-developed Surveys The feedback surveys are pre-developed and assigned to the organisations saving time and money and technical knowledge. We design the Patient Voice feedback templates and any further questions you wish to ask and activate in on your system. There is no complicated interface for you to design the survey.
Feedback FFT Analysis The feedback and FFT analysis can be broken down to a variety of healthcare services, wards, practices, clinics, departments for an organization, as well as age, gender, ethnicity. Organisations with several branches can also compare the quality of patient feedback between the branches, departments and services, an excellent toolkit for senior managers who are aiming to improve patient experience and patient engagement.
PV Paper Surveys We also offer a fully managed solution where we collect all the completed paper surveys and enter the survey response data into your Patient Voice organisation account so you can carry out live analysis and see the updated % Recommended Score.
Support PV offers 24 hour support to healthcare organisations through a support ticket system.

The PV FM mobile allows organisation users to see live feedback scores based on NHS Friends and Family Test on any of their care services using their mobile or ipads. They are also able to see live comments and feedback from their patients.

This means you don't have to login to your computer to access the PV web application to view the feedback. The PV FM mobile is extremely useful for team meetings when managers are able to display the results of patient feedback from their tablets onto projectors or large screens.
The PATIENT VOICE KIOSK application is given to organisations so they can load the feedback surveys on to any tablet / IPAD device and then offer this feedback method to their patients.

This is a great method to obtain feedback from patients in wards, gp practices, clinics and dental practices especially when patients are waiting to book their next appointments. The feedback is collected offline even if the internet connection is down.