Patient Voice

How Patients use Patient Voice

How Healthcare Organisations use Patient voice

CLINICS

Clinics delivering treatment and care to patients in the area of family planning, scanning, slimming and abortion offer a wide range of healthcare services. Such organisations can really benefit from Patient Voice feedback in the form of NHS Friends and Family Test.

Patient Voice can collate feedback on multiple services Patient Voice can be set up for clinics so they can receive feedback for a range of services they are delivering such as:
- Diagnostic and screening procedures
- Services for everyone
- Family planning services
- Surgical procedures
- Maternity and midwifery services
- Treatment of disease, disorder or injury
PV Kiosk Application The PV Kiosk application loaded on IPads help the patients to submit feedback straight after their appointments and whilst they are waiting for their next appointment to be booked.
SMS Feedback Survey Link The SMS link can be sent to patients using the SMS gateway. This channel of receiving feedback is excellent when GP consultations are done over the phone. A clinic can use Patient Voice to compare patient satisfaction between all of their services.
Access to national Patient Voice portal website and mobile application Patients also have access to the national Patient Voice website portal and mobile application and they can use this method of sending feedback directly to the clinic.
Patient Voice logo and link on Clinic Practice website (see example)

A Clinics can also have a Patient Voice link on their website to encourage their patients to leave feedback.
Service Care Users have their own feedback dashboards Healthcare specialists delivering care and treatment in clinics can have their own feedback dashboards and collection links. In this way, the FFT feedback through Patient Voice is broken down into multiple services, helping the patients to channel their feedback directly to the area where they received care or treatment.
Multi-Branch and Partnerships Patient Voice can be set up for multi-branch partnerships. In this way, Partners can monitor and assess the FFT and patient feedback across all their branches and services. Practice managers can also benchmark performance of patient satisfaction. between the branches. The FFT score NHS % Recommended is regularly updated after every feedback in the branches and an overall average is given to the parent organisation.
Paper Survey System PV also offers a fully managed service of collecting all the paper surveys for clinics and transferring the information digitally to the organisation's Patient Voice account for analysis. Clinics also have a paper link if they wish to input the data from paper surveys themselves.
PV Awareness Marketing Literature PV marketing literature is given to clinics free of charge when they register an account with Patient Voice. The marketing literature encourages patients to share their feedback with their registered clinics. The literature includes the following:
- Large Pop-Up Banners at the entrances and exits of clinical practices (see example)
- Consultation Room Posters A4, A5 – these posters are excellent to remind patients about giving feedback (see example)
- Large A2 posters suitable for Patient Engagement notice boards (see example)
Feedback Print Out Reports PV also allows organisation users to print feedback results so patients can view the result on display boards around the dental practice. (see example)
Patient Voice Champions Any clinic which has achieved excellence in receiving feedback from patients and has shown how it has responded to their feedback and suggestions receive the Patient Voice champion award. (see example)

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TESTIMONIALS

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John Smith