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PATIENT FEEDBACK INSTANTLY
How Patients use Patient Voice
How Healthcare Organisations use Patient voice
Diverse Healthcare Organisations / Professionals
Patient Voice can help any healthcare organisation or professionals who are treating and giving care to patients. Some healthcare specialists offer healthcare services to hospitals, trusts, GP Practices, Dental practices and other organisations.

The typical services could include physiotherapy, podiatry, medical scans … Typically these are delivered by professionals or specialist organisations who may wish to set up patient feedback system to evaluate their work, independent from the organisation they are contracted with.
  • Patient Voice improves engagement Using Patient Voice as a professional/organisation will reassure patients that you welcome their feedback, and that you are keen to improve by taking on board any positive suggestions.
  • Patient Voice uses NHS Friends and Family Test as a feedback template Patients are already familiar with FFT template question so giving feedback using this form in Patient Voice makes it easier for the patient.
  • PV Kiosk Application The PV Kiosk application loaded on IPads help the patients to submit feedback straight after their appointments and whilst they are waiting for their next appointment to be booked.
  • SMS Feedback Survey Link The SMS link can be sent to patients using the SMS gateway. This channel of receiving feedback is excellent if treatment is done over the phone e.g in counselling. An organisation can use Patient Voice to compare patient satisfaction between all of their services.
  • Access to national Patient Voice portal website and mobile application Patients also have access to the national Patient Voice website portal and mobile application and they can use this method of sending feedback directly to the clinic.
  • Patient Voice logo and link on healthcare profession website (see example) A healthcare organisation / professional can have a Patient Voice logo on their website, business cards and literature to encourage patients to leave feedback and to give the impression that you welcome feedback.
  • Multi-Branch and Partnerships Patient Voice can be set up for different branches you are contracted with and can provide you with the analysis tools to compare patient feedback between them.
  • Paper Survey System PV also offers a fully managed service of collecting all the paper surveys and transferring the information digitally to the organisation's Patient Voice account for analysis. As an healthcare organisation / professional you are given a paper link where you can input the data from paper surveys yourself.
  • PV Awareness Marketing Literature PV marketing literature is given free of charge when you register an account with Patient Voice. The marketing literature encourages patients to share their feedback with their registered clinics. The literature includes the following:
    • Large Pop-Up Banners at the entrances and exits (see example)
    • Consultation Room Posters A4, A5 – these posters are excellent to remind patients about giving feedback (see example)
    • Large A2 posters suitable for Patient Engagement notice boards (see example)
  • Feedback Print Out Reports PV also allows organisation users to print feedback results so patients can view the result on display boards.
  • Patient Voice Champions Any organisation which has achieved excellence in receiving feedback from patients and has shown how it has responded to their feedback and suggestions receive the Patient Voice champion award (see example)
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TESTIMONIALS
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John Smith
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John Smith
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John Smith
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John Smith
Nulla nisi quam, varius luctus elementum nec, placerat eget dolor. Cras neque justo, pellentesque varius luctus sed, condimentum quis nunc. Curabitur molestie cursus enim, vel dictum mi fringilla vitae.
John Smith
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John Smith
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  • The PATIENT VOICE KIOSK application is given to organisations so they can load the feedback surveys on to any tablet / IPAD device and then offer this feedback method to their patients.

    This is a great method to obtain feedback from patients in wards, gp practices, clinics and dental practices especially when patients are waiting to book their next appointments. The feedback is collected offline even if the internet connection is down.