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PATIENT FEEDBACK INSTANTLY
How Patients use Patient Voice
How Healthcare Organisations use Patient voice
GP PRACTICES
Patient Voice was originally developed to improve patient engagement in GP Practices. The NHS Friends and Family Test was being used by GP Practices but the uptake by patients was generally poor. PV introduced multi-channel feedback opportunities for patients and the level of engagement and feedback form patients dramatically increased.
  • PV Kiosk Application The PV Kiosk application loaded on IPads help the patients to submit feedback straight after their appointments or gp consultation.
  • SMS Feedback Survey Link The SMS link can be sent to patients using the SMS gateway given to GP Practices by the NHS. This channel of receiving feedback is excellent when GP consultations are done over the phone. A GP Practice can use Patient Voice to compare patient satisfaction between GP face to face consultations and GP phone consultations.
  • Access to national Patient Voice portal website and mobile application Patients also have access to the national Patient Voice website portal and mobile application and they can use this method of sending feedback directly to the GP Practice.
  • Patient Voice logo and link on GP website (see example) A GP Practice can also have a Patient Voice link on their website to encourage their patients to leave feedback.
  • Patient Voice can collate feedback on multiple care services Patient Voice can be set up for GP Practices so they can receive feedback for a range of care services other than GP consultations such as podiatry, physiotherapy, family clinics, counselling etc.
  • Service Care Users have their own feedback dashboards Healthcare specialists delivering care and treatment in GP Practices can have their own feedback dashboards and collection links. In this way, the FFT feedback through Patient Voice is broken down into multiple services, helping the patients to channel their feedback directly to the area where they received care or treatment.
  • Multi-Branch and Partnerships Patient Voice can be set up for multi-branch GP Partnerships. In this way, GP Partners can monitor and assess the FFT and Patient Feedback across all their branches and services. Practice managers can also benchmark performance of patient satisfaction. between the branches. The FFT score NHS % Recommended is regularly updated after every feedback in the branches and an overall average is given to the parent organisation.
  • Paper Survey System PV also offers a fully managed service of collecting all the paper surveys for GP Practices and transferring the information digitally to the organisation’s Patient Voice account for analysis. GP Practices also have a paper link if they wish to input the data from paper surveys themselves.
  • PV Awareness Marketing Literature PV marketing literature is given to GP Practices free of charge when they register an account with Patient Voice. This encourages patients to share their feedback with the GP Practice. The literature includes the following:
    • Large Pop-Up Banners at the entrances and exits of hospitals and trusts (see example)
    • Consultation Room Posters A4, A5 – these posters are excellent to remind patients about giving feedback (see example)
    • Large A2 posters suitable for Patient Engagement notice boards (see example)
  • Feedback Print Out Reports PV also allows organisation users to print feedback results so patients can view the result on display boards around the wards/departments and hospital/trust. (see example)
  • Patient Voice Champions Any GP Practice which has achieved excellence in receiving feedback from patients and has shown how it has responded to their feedback and suggestions receive the Patient Voice champion award. (see example)
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TESTIMONIALS
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John Smith
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John Smith
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John Smith
Nulla nisi quam, varius luctus elementum nec, placerat eget dolor. Cras neque justo, pellentesque varius luctus sed, condimentum quis nunc. Curabitur molestie cursus enim, vel dictum mi fringilla vitae.
John Smith
Nulla nisi quam, varius luctus elementum nec, placerat eget dolor. Cras neque justo, pellentesque varius luctus sed, condimentum quis nunc. Curabitur molestie cursus enim, vel dictum mi fringilla vitae.
John Smith
Nulla nisi quam, varius luctus elementum nec, placerat eget dolor. Cras neque justo, pellentesque varius luctus sed, condimentum quis nunc. Curabitur molestie cursus enim, vel dictum mi fringilla vitae.
John Smith
Nulla nisi quam, varius luctus elementum nec, placerat eget dolor. Cras neque justo, pellentesque varius luctus sed, condimentum quis nunc. Curabitur molestie cursus enim, vel dictum mi fringilla vitae.
  • The PATIENT VOICE KIOSK application is given to organisations so they can load the feedback surveys on to any tablet / IPAD device and then offer this feedback method to their patients.

    This is a great method to obtain feedback from patients in wards, gp practices, clinics and dental practices especially when patients are waiting to book their next appointments. The feedback is collected offline even if the internet connection is down.