Patient Voice

How Patients use Patient Voice

How Healthcare Organisations use Patient voice

International Healthcare Organisations

Healthcare organisations working outside of the UK can also register to use Patient Voice.

If you are an international hospital/trust/organisation interested, you can email Amy Smith: to request more information. International hospitals and healthcare organisations can use Patient Voice Feedback System application to help them distribute feedback via different channels:

Website
SMS
Social Media
E-mail
Kiosk
Paper

Patients can also use the Patient Voice portal site and the mobile application to send feedback directly to the international healthcare organisation, by clicking on the international setting.
The Patient Voice Feedback System application collates all the feedback onto one platform for analysis.

The following features can of Patient Voice can benefit international healthcare organisations:

Multi-Branch Patient Voice can be set up for different branches and an organisation can evaluate feedback performance between the branches.
Customised User Dashboard Organisations can chose which users can access the feedback at an organisation level, branch level, department level and service level. For example if International Welcome Hospital Trust has three hospitals, wards and services, Patient Voice allows the organisation to have give users access to the data based on which department, wards and care services they are running.
Pre-developed Surveys The feedback surveys are all pre-developed and assigned to the organisations saving time and money and technical knowledge. We design the suvey feedback templates and any further questions you wish to ask and activate in on your system. There is no complicated interface for you to design the survey.
Patient Voice logo and link on healthcare profession website (see example) A healthcare organisation / professional can have a Patient Voice logo on their website, business cards and literature to encourage patients to leave feedback and to give the impression that you welcome feedback.
Paper Survey System PV also offers a fully managed service of collecting all the paper surveys and transferring the information digitally to the organisation's Patient Voice account for analysis. As an healthcare organisation you are also given a paper link where you can input the data from paper surveys yourself.
PV Awareness Marketing Literature PV marketing literature is given free of charge when you register an account with Patient Voice. The marketing literature encourages patients to share their feedback with their registered clinics. The literature includes the following:
- Large Pop-Up Banners at the entrances and exits (see example)
- Consultation Room Posters A4, A5 – these posters are excellent to remind patients about giving feedback (see example)
- Large A2 posters suitable for Patient Engagement notice boards (see example)
Feedback Print Out Reports PV also allows organisation users to print feedback results so patients can view the result on display boards.

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TESTIMONIALS

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John Smith